TY - JOUR AU - Muafueshiangha, Ibrahim Menkeh AU - Dario Silić, AU - Mario Silic, PY - 2021/12/27 Y2 - 2024/03/29 TI - THE TELCO’S DIGITAL PAYMENT SYSTEMS: PERCEPTIONS AND CONCERNS AMONGST HOUSEHOLDS IN ACCRA, GHANA: Perceptions and conerns JF - Global journal of Business and Integral Security JA - GBIS VL - 1 IS - 4 SE - Articles DO - UR - http://gbis.ch/index.php/gbis/article/view/47 SP - AB - <p>E-Commerce is one sector that has benefited from the technological transformation of the 3rd and 4th <br>Industrial Revolution, with the introduction of financial technology. Mobile Money, which is powered by <br>telecommunications companies, is one of the most popular financial technology platforms. It has become <br>ubiquitous and is one of the leading payments platforms in many nations, especially in developing countries. <br>This study, therefore, sought to investigate the perceptions and concerns of users of the Mobile Money <br>platforms in Ghana. The study assessed and analyzed the views of 50 households, based in the Madina <br>Municipality in the Greater Accra Region, using questionnaires and interviews in a qualitative approach. <br>As expected, the study found all the participants knew the Mobile Money platform, with a majority of them <br>indicating they use it daily for financial transactions. Again, it was found that participants preferred using <br>the Mobile Money platform for payments, hence hardly used cash. Participants cited reasons such as <br>convenience and accessibility for the use of the financial technology platform. However, participants <br>expressed concerns about the security of the platforms, with the fears buttressed by rising cases of <br>cybercrime. This meant participants had trust concerns, with regards to how secure their money is on the <br>platform. The poor network was also seen as another issue faced by participants using the mobile money <br>platforms. On this basis, this study suggests that telecommunications companies should work to improve <br>the security of their corresponding platforms to win the trust of existing and future consumers and protect <br>them from cyber fraudsters or other similar risks</p> ER -