Role of leadership in structuring the digital transformation journey in an organisation

Abstract

This study aimed to deep delve into the challenges organizations face in the process of Digital Transformation. Online survey was conducted, where 116 people participated through Google form shared through online platforms like LinkedIn, Email, online link. The result show that the leadership is agile and has a roadmap but resistance to change amongst employees is a barrier which needs to be addressed to smoothen the digitаl trаnsformаtion journey of business organizations, improve employee-employer relationships, enhance customer experience and achieve overall organization growth. State mindset and perception change were suggested as the biggest challenge in Digital Transformation but resistance to change amongst employee is more significant and needs to be addressed.