THE APPLICATION OF MULTI-LEADERSHIP STYLES IN STEERING AN ORGANISATION FROM CRISIS TO BUSINESS EXCELLENCE

Abstract

There are many leadership styles, but this research paper sought to demonstrate
how multi- leadership principles (Transformational and Servant leadership) approach
could be employed in resolving real life industrial or corporate problems. That could aid
in steering an organization from crisis and various organizational changes to business
prosperity and excellence. These two leadership styles according to most research works
done on them, are superior evolutions of the leadership development theories, very
influential and effective in making the requisite positive impact on groups and
organizations and hence their consideration. In conducting this research, a combination of
mainly qualitative (meetings, calls and interviews) and quantitative (customer satisfaction
survey) methods would be employed in a case study approach of a Mining Service
Provider, a Laboratory in Africa. The goal of the paper is to investigate, demonstrate and
establish that the application of right leadership and its right approach, thereof, is
instrumental in solving various organizational challenges and therefore, enabling and
ennobling organizational success. The study could increase the knowledge base in both
academia and the corporate world. And this study will also further advance research into
leadership, especially, in its practical application in business organization for maximum
and positive results.
The study confirmed that Transformational and Servant leadership strategies were
adequate and effective in solving the organization’s problems. The application of the two
leadership principles saved the laboratory, a contract amounting to about 3.6 million USD
per annum in revenue and the Mine from potentially losing several millions of dollars, up
to over 600 million USD per annum in revenue. The multi-leadership application secured
the laboratory’s contract, made the Mine very happy and regain confidence in the
laboratory. The Mine extended the duration of the contract, increasing sample volumes
and scope of testing. At the same time, the multi-leadership style application took the
laboratory’s financial fortunes from deep red to deep blue, consistently, continuously, and
incrementally. The future financial prosperity of the laboratory looked even more
promising.