Total Quality Management Practices and Performance of Manufacturing Firms in Uganda: Case of Metro Cement Ltd

Abstract

The aim of this study is to investigate the relationship between total quality management
(TQM) practices and the performance of manufacturing firms in Uganda, using Metro
Cement Ltd as a case study. The study employs a mixed-methods research design,
consisting of a survey and interviews with employees and management of Metro Cement
Ltd.
The survey is used to collect quantitative data on the TQM practices and performance of
the company. The data is analyzed using descriptive statistics, correlation analysis, and
regression analysis to identify the relationship between TQM practices and performance.
The interviews are used to collect qualitative data on the perceptions and experiences of
employees and management regarding TQM practices and their impact on the company's
performance.
The findings of the study show that TQM practices are positively related to the
performance of Metro Cement Ltd. The study identifies several TQM practices that
significantly influence the company's performance, including continuous improvement,
employee involvement, customer focus, and leadership commitment. The study also
reveals that the implementation of TQM practices has led to improvements in product
quality, customer satisfaction, and employee morale.
The study concludes that the adoption and implementation of TQM practices can improve
the performance of manufacturing firms in Uganda, and recommends that other companies
in the sector should adopt TQM practices to enhance their performance. The study also
recommends that Metro Cement Ltd should continue to invest in TQM practices and
identify areas for further improvement to maintain its competitive advantage in the market.
Total Quality Management (TQM) is a management philosophy that emphasizes
continuous improvement of all aspects of an organization, including its products, services,
processes, and people. TQM is based on the belief that quality is everyone's responsibility
and that it can be achieved through the involvement of all employees.