Digital Transformation Strategy & Artificial Intelligence in Human Resources Management and Organization

Abstract

Digital transformation in all its facets is a topic that has always intrigued and fascinated me, so that I want to study its evolution over time and its impact on some aspects of the company business, in particular the effect on HR corporate function, in my opinion the most important.
The set of changes that digital technology causes or influences in all aspects of human life must be considered as a real revolution. The backbone of digital transformation is made up of technology, which is increasingly irreplaceable in today's context. However, its unconditional and constant use in all organizational areas not only causes the introduction of increasingly cutting-edge tools in the management of daily activities, but generates irrepressible effects that involve the people present within a company and influence their way of approaching work.
The implementation by a company of a digital transformation strategy is an important decision, destined to be successful only when the company is able to understand the challenges and trends that the external environment proposes.
Considering dynamic capabilities is crucial for those involved in in the transformation process, as they explain the way and the reason why some companies are able to grasp and face more immediately the technological and innovative challenges proposed by market trends, defining themselves as leaders, while others are unable to deal with them suddenly.
Among the activities that have undergone changes following the introduction of Artificial Intelligence in the various operational processes are Talent Acquisition and Skills Training & Development.
The recruitment of candidates and the training of skills are becoming meaningful in this historical period due to the reassessment of the importance of motivation and satisfaction of candidates and employees following the selection process or the internal growth path.
This dissertation aims to study the impact of digital transformation in organizations by providing a quantitative and qualitative analysis of the current relationship between the introduction and evolution of the digital tools, Artificial Intelligence and the KPIs used to evaluate the performance of the HR function and employee satisfaction. The objective is to understand how technology will change the human capital management, impact on the organization of work and skills that will be required to do the enhanced jobs in the digital age.