The application of multi-leadership styles in steering an organisation from crisis to business excellence (turnaround time)

Abstract

This research paper sought to demonstrate how multi- leadership principles (Transformational and Servant leadership) approach could be employed in resolving real life corporate problems. That could aid in steering an organization from crisis and various organizational changes to business prosperity and excellence. In conducting this research, a combination of mainly qualitative (meetings, calls and interviews) and quantitative (customer satisfaction survey) methods were employed in a case study approach of a Mine service provider firm, CompanyIOA. The goal of the paper is to investigate, demonstrate and establish that the application of right leadership and its right approach, thereof, is instrumental in solving various organizational challenges and therefore, enabling and ennobling organizational success. The study could increase the knowledge base in both academia and the corporate world. The study confirmed that Transformational and Servant leadership strategies were adequate and effective in solving the organization’s problems.