Strategic management practices within valve manufacturing industries of oil and gas sector

Abstract

Overall economic and social development have an important role in raising awareness about the necessity of environmental protection and the implementation of sustainable development strategies. Customer satisfaction is widely recognized by both businesses and consumers as one of the most important criteria in ensuring success. The most important component in ensuring customer satisfaction is that the product or service they pay for meets their demands, is of excellent quality, and is available at a reasonable price. As customers today have more information at their fingertips, they are more flexible in their decision-making and have more options than ever before, hence, it is even more critical for businesses to earn their trust. Despite the fact that customer satisfaction has been the subject of many years of research, the majority of the literature focuses on retail customers rather than industrial customers. One of the most important controllers of the connection between humans and nature is energy. Many environmental challenges that have negative effects for society, the economy, and environmental sustainability are linked to different processes followed in the oil and gas sector. The quality of the services supplied by manufacturing firms in this sector, as well as customer satisfaction, have become increasingly significant in recent years. As a result, measuring customer satisfaction is a modern tool for strategic planning by valve manufacturers in the oil and gas sector, capable of establishing the required conditions for their survival and development. Therefore, this quantitative study is aimed at examining the strategic management practices adopted by the organizations in the oil and gas sector, specifically valve manufacturing industry for sustainability and measures its impact on customer satisfaction.