Transforming Freight Operations with AI: Opportunities, Challenges, and Departmental Perspectives

Abstract

In this article we focused 0n how Artificial Intelligence (AI) influences freight operations by discussing its benefits and obstacles, within an International freight company. The research delves into the utilization of AI technologies such as Machine Learning (ML) Natural Language Processing (NLP) and Robotic Process Automation (RPA) emphasizing their impact on fields, like compliance management, customer support, logistics operations, and strategic decision making. Through analyzing both existing literature and feedback gathered from 30 employees spanning across 10 departments, in the organization’s research undertaking sheds light on the perceptions and applications of intelligence (AI). The outcomes reveal an outlook, while the IT and Strategy sectors display optimism towards AIs capabilities; other divisions such as Finance and Customer Service exhibit reservations due, to concerns regarding expenses involved in implementation job security issues and complexity challenges faced along the way. The conclusions underscore the importance of tailored training programs prioritizing considerations and developing initiatives to bridge these disparities. When used thoughtfully and strategically implemented AI has the potential to enhance productivity drive creativity and equip shipping operations to thrive in a business landscape This document provides advice, for companies seeking to leverage AI successfully while considering the human and organizational elements that impact its outcomes.
Keywords: Artificial Intelligence (AI), Freight Operations, AI Training, Logistics, AI Challenges